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CANCELLATION POLICY
Cancellation & Rescheduling Policy
We understand that life happens, and sometimes plans change. To ensure that we can continue to provide the best service to all of our clients, please take a moment to review our cancellation and rescheduling policy.
Client Cancellations
More than 7 days notice: If you need to cancel or reschedule your session, please notify us at least 7 days prior to your scheduled session date. In this case, you will receive a full refund of your deposit (if paid), or the option to reschedule at no additional charge.
Less than 7 days notice: Cancellations made within 7 days of the scheduled session will forfeit the deposit or require payment of 50% of the total service cost, plus any incurred travel and expenses.
No-show or last-minute cancellations: If you do not show up for your scheduled session or cancel within 24 hours of the session, the full session fee will be charged.
Rescheduling Policy
You may reschedule your session at no additional cost if notice is provided at least 7 days in advance.
Photographer Cancellation
We take our commitments seriously. In the rare event that we must cancel due to unforeseen circumstances, we will notify you as soon as possible and offer to reschedule your session at no additional cost.
If the photographer is unable to complete the session due to uncontrollable events, such as severe weather conditions, we will work closely with you to find a suitable reschedule date or offer a full refund.
Force Majeure
In the event of an emergency or force majeure (such as illness, weather disruptions, or other uncontrollable events), we reserve the right to cancel or reschedule the session. We will notify you promptly and work with you to find the best solution.
Refunds & Deposits
Deposits: All deposits are non-refundable. However, if you cancel with more than 7 days notice, your deposit can be applied toward a future session.
Refund Processing: If a refund is issued, please allow 5-7 business days for the refund to be processed to your original payment method.
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